"Paperless" is a setting, not a rule. You can ask for paper, in writing. If billing will not send it, medical records has to: billing records are your records under federal privacy law, and they have 30 days to give you a copy. Portal only? Download it and date-stamp it. A screenshot is paper.
Cannot get the bill out of them? BillFighter writes the records request and tracks the 30 days.
Check your bill — freeThe check is free. The letter is the paid part: you print and mail it yourself, or we send it by certified mail for you. No account needed to start.
This is the general rule, in plain words. BillFighter is not a law firm and does not give legal advice. If you have been served with court papers, that is the day for a lawyer or legal aid.